Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Luke & Charlotte Vancouver. By placing an order on our website, you agree to the terms outlined below.

For any questions, you can contact us at info@lukecharlottevancouver.com.

1. Applicability

These Terms & Conditions apply to all orders, agreements, and services offered through the Luke & Charlotte Vancouver website. By completing a purchase, you confirm that you have read, understood, and agreed to these terms.

2. Product Information

We make every effort to display our products as accurately as possible, including descriptions, images, and specifications. However, minor variations, typographical errors, or inaccuracies may occur. Such errors do not entitle the customer to compensation or cancellation of the order.

3. Orders & Payment

  • All orders are processed once full payment has been successfully received.

  • Available payment methods may vary depending on location and are displayed during checkout.

  • Customers are responsible for ensuring that their payment details are correct and complete at the time of purchase.

4. Order Processing & Delivery

  • Processing time: Orders are typically processed within 1–3 business days.

  • Shipping time: Delivery times may vary depending on destination and external factors.

  • Orders are shipped directly from our international supplier.

Please note that delivery times are estimates and may be affected by customs procedures, carrier delays, or other circumstances beyond our control.

5. Returns & Cancellations

For information regarding returns, refunds, and cancellations, please refer to our separate Return Policy, which forms an integral part of these Terms & Conditions.

6. Liability

  • Luke & Charlotte Vancouver is not liable for lost or damaged shipments if tracking information confirms delivery to the address provided by the customer.

  • Customers are responsible for providing accurate and complete shipping information.

  • Address changes or errors must be reported within 24 hours of placing an order.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, and design elements, is the property of Luke & Charlotte Vancouver and may not be used, copied, or distributed without prior written permission.

8. Complaints Procedure

If you have a complaint or concern, please contact us via email at info@lukecharlottevancouver.com.
We aim to respond to all inquiries within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands, without regard to conflict of law principles.