Shipping Policy
At Luke & Charlotte Vancouver, we aim to deliver your order as smoothly and reliably as possible. Below you will find all relevant information regarding our shipping and delivery process.
Order Processing Time
Orders are typically processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Estimated Shipping & Delivery Time
-
Estimated delivery time: 5–8 business days
-
Delivery times may vary depending on destination, carrier performance, customs procedures, and peak periods.
Please note that delivery times are estimates, not guarantees. Unexpected delays may occur due to factors beyond our control.
Shipping Method & Origin
All orders are shipped directly from our international supplier.
Because shipments originate internationally, customs inspections or import fees may apply depending on the destination country. Any applicable customs charges are the responsibility of the customer.
Shipping Costs
Shipping costs are calculated and displayed during checkout.
Rates depend on order weight, destination, and the selected shipping method.
Responsibility & Delivery Issues
Please review the following carefully:
-
If tracking information confirms that a package has been delivered to the address provided, responsibility transfers to the customer.
-
Customers are responsible for providing accurate and complete shipping details at checkout.
-
Address changes or corrections must be requested within 24 hours of placing the order.
Contact Information
If you have any questions regarding shipping or delivery, please contact us at: