Privacy Policy

This Privacy Policy applies to the services of Luke & Charlotte Vancouver. We respect the privacy of our customers and are committed to protecting the personal information you provide to us. All personal data is handled with care and in accordance with applicable privacy regulations.

Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party providers)

  • IP address and device information

  • Browser and website activity data

Purpose of Data Processing

We use your personal information for the following purposes:

  • To process and fulfill orders

  • To arrange shipping and delivery of products

  • To provide customer support and respond to inquiries

  • To communicate order updates and important service information

  • To improve our website, services, and customer experience

  • To comply with legal and regulatory obligations

Sharing of Information with Third Parties

Your personal data is shared with third parties only when necessary to provide our services properly. This may include:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website service providers

We do not sell or rent your personal data to third parties. All partners are required to handle your information securely and confidentially.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once data is no longer needed, it is securely deleted or anonymized.

Cookies

Our website uses cookies to enhance functionality, analyze website traffic, and support marketing activities. Cookies help us understand how visitors interact with our website and allow us to improve performance and user experience.

You can manage or disable cookies through your browser settings at any time.

Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Object to the processing of your data

  • Request data portability where applicable

To exercise any of these rights, please contact us using the details below.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:

Email:
📧 info@lukecharlottevancouver.com